Western Cape Education Department
National Senior Certificate 2011

ENQUIRIES
(see here for the relevant application forms)

Internet Enquiries

The web page address where candidates can search for their individual results by using their ID-Number and exam number, is as follows: http://wced.school.za. The results will be available on this site as from 5 January 2012 at 15:00.

Personal Enquiries

Candidates can visit the Client Service Centre of the Western Cape Education Department on the second floor of the Grand Central Building, Lower Parliament Street, Cape Town, to enquire about:

  • Re-marking, re-checking and viewing of scripts, and
  • Applying to write the February/March supplementary examinations

Candidates can also contact the Exams Helpline at (021) 467 2300 on weekdays from 08h00 to 16h00 on examination-related issues until 31 January 2012.


Closing date for applications

Please note that the closing date for applications for re-marking, re-checking and viewing of scripts, and for writing the supplementary examinations, is Monday 23 January and Tuesday 24 January 2012 respectively.


Re-marking of scripts

Candidates can apply to have their scripts re-marked for subjects they have failed or where they did not obtain the results they need for specific purposes, for example, to obtain a bursary or satisfy university requirements.

Candidates must include a motivation on a separate sheet of paper with their application for re-marks in cases where they did not obtain the results for specific purposes. The WCED will not consider applications without this motivation.

The department will also consider applications for re-marking scripts if there is a difference of at least two levels of achievement between marks awarded by the school in the September examinations and the 2011 NSC results.

The fee for re-marking of scripts is R70 per subject. - see here for payment procedure.


Re-checking of scripts

Candidates may apply for their scripts to be checked to ensure that all answers have been marked, and that the marks had been added and processed correctly. The fee for re-checking scripts is R12 per subject. - see here for payment procedure.


Viewing of scripts

If candidates are not satisfied with the outcome of a re-mark or re-check, they may apply to view their scripts. They must apply in writing to the Head of Education within 7 days after the release of the re-marked results giving clear reasons why they wish to view the scripts.

Candidates and their parents or guardians may lodge a complaint within a period of seven days after viewing the scripts concerned. The department will then take a final decision on the results concerned.

The fee for viewing of scripts is R150 per subject and will not be refunded. - see here for payment procedure.


Refunding fees

The WCED will refund re-marking and re-checking fees in the following cases:

  • The candidate passes a subject or subjects which he or she initially failed; or
  • Is awarded marks that improve the result in a subject by at least one level of achievement.

The department will refund the fees in these cases once it has completed the re-marking or re-checking process for all the subjects concerned. Candidates must therefore keep their receipts for these fees in a safe place..


Application forms

Candidates must use separate, prescribed forms to apply for re-marking and re-checking of scripts.

They must also submit a completed BAS form to facilitate a refund of fees where necessary, to the specified bank account.

Candidates may submit applications by hand at the WCED Head Office, Client Services Division, 2nd Floor, Grand Central Building, Lower Parliament Street, Cape Town, or via the post to:

The Head of Education
Attention: Directorate: Examinations Administration
Western Cape Education Department
Private Bag X9114
Cape Town
8000

Candidates can obtain the following forms from the website:

or


Notification

The department will notify applicants by letter about the results of the re-marking or re-checking of scripts. Where applicable, an amended Advice of Results will be issued.


2012 Western Cape Education Department